| |
At Abbey International, we’re serious about resolving client issues quickly and fairly. We want to keep you happy. However, sometimes we make mistakes. So please let us know what’s wrong and we’ll do our best to put it right.
We would also like to know when we do things well.
Our Complaint Procedure
If you’re not satisfied with the service you’ve received, please contact us:
Client Complaints Team, Abbey International, PO Box 545, 19 – 21 Commercial Street, St Helier, Jersey, JE4 8XG
Email: client_complaints@abbeyinternational.com
Telephone: +44(0) 1534 885 000
Fax: +44(0) 1534 885 770
When you contact us you will need to provide the following key information:
- Your name and offshore account details*
- The reason for your complaint
- Photocopies of any relevant documentation
*Please do not include any account or personal details in emails as they are not secure,
there is always a risk they could be intercepted.
The Client Complaints team will review your case and conduct an investigation. You will receive an acknowledgement
of your complaint and you can expect a full reply within ten business days.
If this isn’t possible, we’ll keep you informed of progress. However, we expect most complaints to be
satisfactorily resolved by this stage.
If your complaint is one of the few that cannot be resolved at this stage, please ask for the details to be
forwarded to the nominated internal arbitrator.
In the unlikely event that you’re still dissatisfied after the decision of the internal arbitrator, you can write
to the Jersey Financial Services Commission:
The Jersey Financial Services Commission, PO Box 267, 14-18 Castle Street, St Helier, Jersey, JE4 8TP, Channel Islands
Tel: +44 (0) 1534 822 000
The Jersey Financial Services Commission will only consider complaints after we have provided you with written
confirmation that our internal complaints procedure has been exhausted.
We’ve made our complaint handling procedure simple to follow, so it shouldn’t be necessary for you to use a solicitor
or seek professional help; if you choose to do so, we cannot meet the costs.
If you have any questions about transactions on your account, our account opening process, your Gold VISA card
or any questions in general, please click on this link.
| |
| |
[back to top]
|
|
