If you're finding it difficult to access the Abbey International Internet Banking site, we've provided some hints and tips below that will hopefully help you. If you find that you're still experiencing problems, please call our Customer Service team who will be only too pleased to help.

Minimum Required System Specification
Customising Privacy Settings For Cookie Handling
Checking Cache Settings
Windows XP Service Pack 2 settings

Customising Privacy Settings For Cookie Handling

Windows 95 / NT 4

• Click on the Windows Start button.
• Select Settings.
• Select Control Panel.
• In the Control Panel, double click on the 'Internet Options' icon.
• Click the Security Tab.
• To determine your settings, select the Internet Icon, then click the Custom Levels button at the bottom.
• Scroll down the tree view till you see the heading Cookies. There are two entries with three possible settings:
  • Allow cookies that are stored on your computer:
    Click 'enable'.
  • Allow per session cookies (not stored):
    Click 'enable'.
• Click 'OK' to finish.

Windows 98 / XP

• Follow instructions 1-3 in the Windows 95 / NT4 section.
• Click on the 'Privacy' tab at the top of the page.
• Click on the 'Advanced' button.
• Click on the 'Override Automatic Cookie Handling' checkbox. This will ensure the other options then become available for selection (ie not greyed out).
• Click on 'Accept' in the 'First Party Cookies' section and ensure the 'Always Allow Session Cookies' checkbox is checked. 'Third party cookies' can be set to any of the options available.
• Click 'OK', then 'OK' again.