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Peace of Mind Guarantee

 

Safe and sound with Abbey International online
We’re totally committed to protecting you when you use this website. As you may know, Internet security technology is very good these days. We can now confirm the identity of customers through the use of an Membership Number, Internet Login Password and your Security Code which have been designed in accordance with financial industry standards and best practice. Furthermore, any information sent between you and Abbey International when using the Internet Banking Service uses strong industry-standard security technology.

To make your Internet Login Password and Security Code harder to guess, follow these rules:

  • Passwords should be a combination of characters and numbers.
  • Avoid obvious character and number sequences.
  • Choose passwords that are familiar but difficult for others to guess.
  • Adopt passwords that can be typed relatively quickly making it difficult for someone else to observe.
  • Change your password(s) if you suspect that someone else may know them.
  • Never write your passwords down or disclose them via email.
  • Never tell anyone your passwords, not even employees of Abbey International.

Our ‘Peace of Mind’ Guarantee
To give you real peace of mind though, if you did lose any money when using our online services, we would pay you back any loss you incurred from fraud. All we ask is that you have taken the necessary safeguards to keep your account secure and that you haven’t deliberately involved yourself in fraud.

Protecting you with technology
The information on our website is split into two types of area: ‘freely accessible’ areas and ‘secure’ areas. We don’t mind who visits the freely accessible areas and we don’t check on who does. None of your private accounts information is kept there, just general information about our products and services that anyone can have access to.

Our website’s secure areas
The secure areas are where we do keep all that personal information, which is why you have to enter an Membership Number, Internet Login Password and Security Code before we can give you access. For example, you’ll use the secure areas of our site when you access your Abbey International accounts online.

You can identify secure areas by looking for the padlock symbol in the bottom right hand corner of your web browser.

In addition, any information you submit online is protected by data encryption. The information is scrambled by your browser. e.g. Internet Explorer, and unscrambled when it gets to us. It cannot be read along the way.

You may come across the term 128-bit SSL (Secure Socket Layer) technology. This is the way the data is scrambled and unscrambled again at each end. The latest browsers have this built in – and it is automatically enabled unless you turn it off. To prevent problems viewing secure sites like ours, it’s always a good idea to have the latest version of your browser installed.

These services are also protected by 'firewalls'. This technology monitors and prevents any unauthorised access to our computer systems (where personal data is kept) – which means unauthorised people cannot access account and personal details.

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